Why Is It So Difficult for People to Do Their Jobs?

1 out of 6 InstaCart interactions went well today. Yes, six!

My Instacart Shopper charged me for three items and then did not deliver them. I called as soon as I found it. Unfortunately, it takes me awhile to bring the deliveries from the front door to the kitchen. 

I called customer support to have them call the driver and see if the items were n the car. Since it was 35 minutes from the time she dropped off the order, I was told they could not call her. He told me that he could give me a refund. I said that was not acceptable. I needed these items for our Christmas dinner and wanted them re-delivered without having to spend $35. He said he could give me a free delivery but that had a minimum of $10. At this point, I am annoyed because I am going to spend more money for someone else's incompetence. I know they can do a re-delivery for free so I asked to speak to a manager. I got put on hold and told they were dealing with another issue but would be right with me. After 45 minutes, the call was disconnected.

Now, I am even more mad. I called back in. I told the first customer service person and told them what happened on my last call. He put me on hold. After 45 minutes, the call went ended.

OK, now I am in pterodactyl mode. I am so mad, which is terrible for me. I call one last time to take the free delivery and move on with my day. This has wasted enough time! The customer service person answers. I am so mad, I cannot help but raise my voice. I apologize before I begin, then I explain everything and tell him that I would like the free delivery so I can go on with my day. He responds that I do not need to apologize, he understood how frustrating this was. He said, I can have your food redelivered. I asked why the first person did not know that. He said he didn't know but apologized for how this entire situation went. He put me on hold. Set up the re-delivery. Again told me that he understood why I was so upset. I thanked him and told him I really appreciated what he did. He told me to have a great day and make sure to smile. 

He was amazing for several reasons:

1. He knew the right thing was to re-deliver these items.
2. He understand how frustrating it is to wait and validated my feelings.
3. He did not give me a lot of excuses.
4. He solved the problem.

The sad thing is this could have been avoided if my shopper had just double checked the order. The first customer service person (as well as the second) could have solved the problem. 

I just want people to show up and do the job they are hired to do. I understand that not everyone has a great job. I understand that some people have to take a job that they do not want. However, it is not my fault this is the job you have. It is not my fault that I have to rely on these services due to my health issues and limitations. 

There is now a new shopper picking up my three items. I am hopeful these three items can get to my house. Given the percentage of times orders show up incorrect (delivery or drive thru), it is a toss up. I update this blog post once this is over.

For tonight . . . I'm just sayin' XOXO

UPDATE: I successfully received my three items!