I Just Quit DoorDash!

Last night, I ordered dinner for mom and I as well as lunch for me for Friday. I noticed when my Dasher was close to my house, he ended up on a different road; however, I thought maybe he is doing two deliveries. I then got a text saying my food had been delivered. I looked at the picture and immediately knew he was at the wrong house. 

 

 

I called him right away. He didn't answer. So I messaged him that he left the food at the wrong address. He sent me the same picture again. I quickly wrote to him that he needs to double check his addresses when he delivers food because he left my food (almost $50 worth of food) at the wrong house.

I then called DoorDash. My only options was to have the food re-delivered or get a refund. I explained to the person how upset I was, that I had medical issues, and most importantly I needed dinner. I told them I was tired of always having to call because items are missing or prepared incorrectly. This is not a challenging job. If these companies would employee people, they would have more control over the level of service received. Additionally, they need to do a better job holding restaurants accountable to get the items correct. It is so frustrating how I get excited when an order is correct. That should be the norm not the exception. 

At this point in the conversation, I was so frustrated I told her to refund my money and I would figure out how I was going to get dinner since in addition to have significant medical issues, which I listed out for her, I could not drive so I relied on these services.

I do not think people realize that for some of us these services are not just a convenience, we rely on them because we have limitations so when they mess up, we suffer.

 

After she refunded my order, I told her I wanted her to transfer me to someone who could refund my monthly fee and cancel my account. She transferred me. I told my story. Then I got transferred again. Now, I was even more frustrated. After telling my story again, she asked what she could do and I told her I didn't know. I was so frustrated and giving me my money back did not feed me. If I wanted money instead of food, I would not have placed the order. She gave me a $20 credit. Then she was surprised when I still wanted to cancel my account. She explained that I would not be able to create a new account for 30 days. I told her that the only way I would even consider returning to DoorDash was if all other services were as terrible as them.

We must hold companies accountable for quality service!

For tonight . . . I'm just sayin' XOXO