Kudos to the iTunes Store for having extraordinary customer service, especially during a time when the company is mourning a huge loss. I had an issue redeeming an iTunes card - I couldn't read the activation code and the online help tool did not recognize my card serial number. I emailed the contact us and within less than 24 hours, I had an email from an associate. She started off by introducing herself. She then proceed to let me know that she needed my serial number and give me very clear and explicit directions for locating it.
I emailed back with the information she needed and another person explained he was taking over to help me. He was able to locate my activation code based on my serial number. Included in his email were the instructions on how to redeem the card, just in case I need them. I redeemed my card and sent him a quick thank you note for his assistance. Within thirty seconds I had an email response saying:
"You're very welcome. I'm glad to hear that your issue was solved. I will convey your regards to Pamela.
Nothing makes Apple happier than to hear that we have pleased our customers. I hope that you continue to enjoy the iTunes Store.
Have a great day!"
When I receive my survey in the mail, I will definitely complete it. If all of the companies practiced this service, the world would be a great place!
For tonight . . . I'm just sayin' XOXO
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